Policies
At Apex Unpacked, the goal is simple: to help your home feel functional, comfortable, and settled as quickly as possible. The following policies are designed to create a smooth and respectful experience for all clients.
If you have any questions prior to booking or purchase, please feel free to reach out.
The following information outlines the policies, terms, and practices for Apex Unpacked services and digital products. If you have any questions, please feel free to reach out prior to booking or purchase.
Services
Apex Unpacked provides unpacking, home setup, and relocation support services designed to help clients settle into their homes efficiently and comfortably.
Services focus on functionality and organization rather than decorative interior design or construction-related work.
Scheduling & Payment
Payment is due according to the terms agreed upon at the time of booking.
Appointments are reserved specifically for each client. If you need to reschedule, please provide as much notice as possible so accommodations can be made when available.
Apex Unpacked reserves the right to decline or discontinue services when necessary for safety, scheduling, or business reasons.
Cancellations & Rescheduling
Moving plans can change, and every effort will be made to accommodate schedule adjustments whenever possible.
Clients are encouraged to provide at least 24 hours notice for cancellations or rescheduling requests.
Client Responsibility
Clients are responsible for ensuring the home environment is safe and accessible during scheduled services.
While great care is taken when handling belongings, clients are encouraged to notify Apex Unpacked of any fragile, high-value, sentimental, or specialty items requiring additional attention.
Limitation of Liability
Apex Unpacked is not responsible for:
- pre-existing damage
- manufacturer defects
- improperly packed boxes by third parties
- damage resulting from unsafe conditions within the home
Services are provided with care and professionalism, but clients acknowledge that unpacking and organizing inherently involve handling personal property.
Digital Products
Digital products, including relocation guides and downloadable resources, are intended for personal use only.
These materials may not be:
- reproduced in part or whole without written permission
- copied
- redistributed
- resold
- shared publicly
Refund Policy
Services
If an issue arises with your service, please reach out directly so it can be addressed promptly and thoughtfully.
Refund requests are reviewed on a case-by-case basis.
Digital Products
Due to the nature of digital products and immediate access to downloadable materials, all digital product sales are final and non-refundable.
Privacy
Any information submitted through this website — including contact forms, inquiries, or purchases — is used solely for communication, scheduling, and business operations.
Personal information is never sold or shared with third parties except as necessary for payment processing or website functionality.
Website & Payment Processing
Payments may be processed through secure third-party providers such as:
- Stripe
- PayPal
- Venmo
Apex Unpacked does not store complete payment information on its website.
Communication
Messages and inquiries are typically returned as quickly as possible during business hours.
Please note that emails and messages are not monitored on Sundays.
Contact
Apex Unpacked
Apex, North Carolina
info@apexunpacked.com
984-310-6020